Casual on an as-needed basis

No overnight shifts required

Sunday to Thursday | 37.5  hours per week | Combination of days and evenings

The Animal Behaviour and Enrichment Facilitator ensures every shelter animal receives individualized behavioural support grounded in science-based analysis and humane care. They focus on increasing adoptability, reducing shelter stay duration, and guiding staff, volunteers, and foster parents in implementing behaviour plans. They collaborate across departments to assess behavioural challenges, mitigate risks, and, when necessary, make compassionate euthanasia recommendations.

Core Responsibilities

Behaviour Assessment & Pathway Planning

• Gather and summarize behavioural history from owners or other sources; conduct socialization sessions if needed.
• Identify risks, concerns, and training opportunities to improve adoptability.
• Consistently assess and document animal body language, stress levels, and emotional states.
• Develop structured, measurable plans to mitigate risks and improve each animal’s skill set.
• Provide enrichment suitable for developmental needs.
• Assign training/enrichment tasks to Animal Care Staff, Behaviour Buddy volunteers, and Foster Parents.

Safe Handling & Plan Execution

• Ensure safe human-animal interactions by recognizing stress and enforcing proper handling techniques.
• Act as a handler or observer during medical exams as required.
• Support staff, volunteers, and foster parents in executing behaviour and stress-reduction plans.
• Monitor animal progress, adjusting plans to optimize outcomes.

Communication & Documentation

• Maintain accurate records of behavioural history, observations, and training plans in the shelter database.
• Collaborate with relevant teams (Foster, Adoption, Animal Care, Animal Health) to align plans.
• Provide behaviour assessments and recommendations to the Manager of Behaviour.
• Educate adopters about an animal’s needs, training plans, and post-adoption recommendations.

Training & Education

• Train staff, volunteers, and foster parents on behaviour management, body language, and safe handling.
• Respond to behaviour-related inquiries from the public.
• Identify and recommend post-adoption training resources.
• Performing behavioral consultations to adopters and members of the public.

Program Development & Resource Management

• Design and implement individualized behaviour management and stress reduction plans.
• Develop and maintain resources to ensure consistent application of behaviour protocols.

Core Competencies

• Strong understanding of animal behaviour science and humane, evidence-based training methods that minimize stress and promote animal well-being
• Ability to work both independently and collaboratively in a team environment.
• Exceptional communication, active listening, and interpersonal skills.
• Strong organizational and time-management abilities.
• Objective and data-driven approach, particularly in euthanasia decision-making.
• Ability to remain adaptable and composed in emotionally difficult situations.

Position Requirements

• KPA-CTP, CPDT-KA or IAABC accreditation (preferred).
• Training approaches that align with CHS’ position statements and prioritize humane, evidence-based methods that minimize stress and promote animal well-being.
• Minimum high school diploma.
• At least one year of hands-on animal care experience (e.g., veterinary clinic, shelter, boarding facility).
• Proficiency in interpreting and analyzing animal behaviour.
• Public speaking confidence and strong conflict management skills.
• Intermediate Microsoft Office skills.
• Valid Class 5 Driver’s License with a clean abstract and a minimum of three years’ driving experience.
• Ability to pass a police information check (arranged by CHS at the candidate’s expense).

Physical Requirements

• Comfortable handling various species, including cats, dogs, rabbits, birds, rodents, and reptiles.
• Ability to lift up to 50 lbs and perform repetitive motions such as sitting, standing, walking, reaching, lifting, squatting, bending, and pulling.

What We Offer:

• 100% employer-paid health and dental benefits for employees and their eligible dependants.
• Vision coverage and a Wellness Spending Account.
• Employer-matched RSP contributions.
• Paid vacation, sick time, wellness days and flex days, plus a paid day off for your birthday.
• Professional development and career-growth opportunities.
• Discounts on CHS products and services, including adoption fees.
• Access to an Employee and Family Assistance Program and reduced-rate counselling services.
• Free on-site parking.
• A meaningful, mission-driven workplace where your work directly supports animals and people in the community.

Our Commitment to Inclusion: 

The people and families we serve are diverse, and Calgary Humane Society is committed to building an inclusive workplace that reflects the community around us. We believe that different identities, lived experiences, perspectives, and abilities strengthen our organization and help us better support animals and the people who care for them.

We welcome applications from all qualified candidates and particularly encourage applications from people who have historically faced barriers to employment. We are committed to an accessible and equitable recruitment process, and accommodation is available at any stage upon request.

Closing date:  Posting will remain open until a suitable candidate is found 

We thank all applicants for their interest. Only those selected for an interview will be contacted. To ensure a fair and consistent recruitment process, we are unable to respond to telephone or email inquiries regarding applications.

• Shifts consist of 6:30AM to 3:00PM, 7:00AM to 3:30PM, 10:30AM to 7:00PM 

Position Description:

• Reporting to Manager, Animal Services and Integrated Care, CHS Animal Care Attendants are responsible for providing exemplary care, comfort, and enrichment to all of the animals in our care. 

Duties:               

• Maintain clean and sanitary conditions in all areas where animals are housed and provide humane, fair, and equal treatment of all animals in the care of CHS.
• Daily cleaning, spot cleaning, and disinfecting of assigned kennel areas per cleaning guidelines and protocols.
• Ensure that all equipment and supplies are neatly organized and put away at all times and that all work areas are kept neat and orderly.
• Provide proper food amounts and types, water, proper bedding, litter areas, hiding/perching areas, behavior enrichment, proper light, humidity and temperature, to all animals per the animal feeding and care guidelines.
• Observe animals for signs of disease, injury, illness, or behavioral concerns and report to appropriate department(s).
• Assist with the safe movement of animals through the shelter and maintain proper records including animal monitoring cards, computer records, and identification as required.
• Collaborate with operational departments to ensure successful outcomes of animals.
• Support and participate in daily animal behaviour enrichment programs, documenting activities as required.
• In consultation with the Animal Behaviour Counselors, work to implement and execute training plans for dogs in care.
• Observe and document animal behaviour and provide feedback and consultation on best path forward.
• Observe all health and safety policies and protocols.
• Participate in the training, recognition, and retention of animal care volunteers.
• Other duties as assigned.

Position Requirements:

• Minimum high school diploma.
• Minimum one-year of professional or volunteer experience working with animals required.
• Genuine concern for the welfare of all animals.
• Demonstrated resiliency and ability to maintain professional in stressful, sometimes emotional, situations.
• Successful candidate will be required to provide a criminal record check at their own expense to be arranged by CHS.
• Ability to work as part of a team or independently as required.
• Flexibility to work overtime when required.
• Ability to communicate professionally and effectively, both verbally and in writing.
• Familiarity with Microsoft Office suite.
• Strong organization and time management skills with the ability to work well under pressure and balance multiple priorities.
• Flexibility to work a variety of shifts on short notice, including days, evenings, weekends, and statutory holidays.

Physical Requirements:

• Physically capable of and comfortable with safely handling a variety of species including but not limited to: cats, dogs, rabbits, birds, rodents, and reptiles.
• Capable of lifting up to 50 lbs.
• Perform repetitive motions of walking, reaching, squatting, bending, pulling, and lifting.

Salary:

• $18.65 per hour, increased to $20.60 per hour upon successful completion of the probationary period

What We Offer:

• Discounts on CHS products and services, including adoption fees.
• Access to an Employee and Family Assistance Program and reduced-rate counselling services.
• Free on-site parking.
• A meaningful, mission-driven workplace where your work directly supports animals and people in the community.

Our Commitment to Inclusion: 

The people and families we serve are diverse, and Calgary Humane Society is committed to building an inclusive workplace that reflects the community around us. We believe that different identities, lived experiences, perspectives, and abilities strengthen our organization and help us better support animals and the people who care for them.

We welcome applications from all qualified candidates and particularly encourage applications from people who have historically faced barriers to employment. We are committed to an accessible and equitable recruitment process, and accommodation is available at any stage upon request.

Closing date: Posting will remain open until a suitable candidate is found.

We thank all applicants for their interest. Only those selected for an interview will be contacted. To ensure a fair and consistent recruitment process, we are unable to respond to telephone or email inquiries regarding applications.

Animal Care Attendant – Full Time

• Shifts consist of 6:30AM to 4:30PM, 7AM to 5PM, 9:00AM to 7:00PM on a 4 day on/3 day off rotating schedule which includes weekdays, weekends, and statutory holidays
• 36 hours per week

Position Description:

• Reporting to Manager, Animal Services and Integrated Care, CHS Animal Care Attendants are responsible for providing exemplary care, comfort, and enrichment to all of the animals in our care. 

Duties:               

• Maintain clean and sanitary conditions in all areas where animals are housed and provide humane, fair, and equal treatment of all animals in the care of CHS.
• Daily cleaning, spot cleaning, and disinfecting of assigned kennel areas per cleaning guidelines and protocols.
• Ensure that all equipment and supplies are neatly organized and put away at all times and that all work areas are kept neat and orderly.
• Provide proper food amounts and types, water, proper bedding, litter areas, hiding/perching areas, behavior enrichment, proper light, humidity and temperature, to all animals per the animal feeding and care guidelines.
• Observe animals for signs of disease, injury, illness, or behavioral concerns and report to appropriate department(s).
• Assist with the safe movement of animals through the shelter and maintain proper records including animal monitoring cards, computer records, and identification as required.
• Collaborate with operational departments to ensure successful outcomes of animals.
• Support and participate in daily animal behaviour enrichment programs, documenting activities as required.
• In consultation with the Animal Behaviour Counselors, work to implement and execute training plans for dogs in care.
• Observe and document animal behaviour and provide feedback and consultation on best path forward.
• Observe all health and safety policies and protocols.
• Participate in the training, recognition, and retention of animal care volunteers.
• Other duties as assigned.

Position Requirements:

• Minimum high school diploma.
• Minimum one-year of professional or volunteer experience working with animals required.
• Genuine concern for the welfare of all animals.
• Demonstrated resiliency and ability to maintain professional in stressful, sometimes emotional, situations.
• Successful candidate will be required to provide a criminal record check at their own expense to be arranged by CHS.
• Ability to work as part of a team or independently as required.
• Flexibility to work overtime when required.
• Ability to communicate professionally and effectively, both verbally and in writing.
• Familiarity with Microsoft Office suite.
• Strong organization and time management skills with the ability to work well under pressure and balance multiple priorities.

Physical Requirements:

• Physically capable of and comfortable with safely handling a variety of species including but not limited to: cats, dogs, rabbits, birds, rodents, and reptiles.
• Capable of lifting up to 50 lbs.
• Perform repetitive motions of walking, reaching, squatting, bending, pulling, and lifting.

Salary:

• $34,912.80 per year, increased to $38,563.20 upon successful completion of the probationary period

What We Offer:

• 100% employer-paid health and dental benefits for employees and their eligible dependants.
• Vision coverage and a Wellness Spending Account.
• Employer-matched RSP contributions.
• Paid vacation, sick time, wellness days and flex days, plus a paid day off for your birthday.
• Professional development and career-growth opportunities.
• Discounts on CHS products and services, including adoption fees.
• Access to an Employee and Family Assistance Program and reduced-rate counselling services.
• Free on-site parking.
• A meaningful, mission-driven workplace where your work directly supports animals and people in the community.

We thank all applicants for their interest. Only those selected for an interview will be contacted. To ensure a fair and consistent recruitment process, we are unable to respond to telephone or email inquiries regarding applications.

Reporting to the Director of Finance, the Donor Services and Gift Processing Administrator is a key member of the Finance team and is often the first point of contact for Calgary Humane Society’s valued donors and supporters.

The Administrator is responsible for accurately processing donations, issuing charitable tax receipts and acknowledgements, and maintaining complete and accurate donor records in Raiser’s Edge NXT. The position also provides responsive and professional service to donors and works closely with Finance, Fund Development, and other internal stakeholders to support effective donation administration, reporting, stewardship, and recognition.

The ideal candidate is highly organized, detail-oriented, and committed to providing an exceptional donor experience while maintaining the confidentiality, accuracy, and integrity of donor and financial information.

Key Responsibilities:

Donation Processing and Administration:

• Accurately process donations received by cheque, telephone, mail, online platforms, and other channels.
• Import online donations and accurately link gifts to the appropriate constituent records.
• Prepare and issue charitable tax receipts in accordance with Canada Revenue Agency requirements and CHS procedures.
• Produce individualized acknowledgement letters and other donor correspondence.
• Maintain complete and accurate donation records and supporting documentation.
• Work collaboratively with Finance to support donation reconciliation and resolve discrepancies.
• Follow established donation-processing procedures and recommend improvements that strengthen accuracy, efficiency, and donor service.

Donor Data and Systems Administration:

• Create and maintain constituent records in Raiser’s Edge NXT.
• Maintain the accuracy, consistency, confidentiality, and integrity of donor data.
• Research and update constituent contact and biographical information.
• Identify and correct duplicate, incomplete, or inaccurate records.
• Create and maintain dashboards, queries, lists, and routine reports.
• Perform regular data reviews and other database-maintenance activities.
• Provide donor database and reporting support to Finance, Fund Development, and other internal stakeholders as required.
• Support the effective use of donor systems by documenting processes and assisting users with routine database questions.

Donor Service and Stewardship:

• Respond to donor inquiries by telephone, email, and in person in a timely, professional, and compassionate manner.
• Research and resolve donor concerns, information requests, and donation-processing issues.
• Accept and process donations made by telephone, mail, and in person.
• Complete regular thank-you calls and other donor acknowledgement activities.
• Support donor recognition and stewardship activities, including maintaining recognition lists and preparing relevant correspondence and collateral.
• Provide donors with accurate information and appropriately refer fundraising, estate, securities, or other specialized inquiries to the appropriate staff member.

Volunteer and Administrative Support:

• Coordinate volunteer support during periods of increased donation volume.
• Train and provide day-to-day direction to volunteers assisting with data entry, record review, and donor thank-you calls.
• Perform other administrative duties as assigned.
• Assist with the feeding, cleaning, and enrichment of shelter animals during peak operational periods, as trained and required.

Position Requirements:

• High school diploma or equivalent; post-secondary education in business administration, accounting, nonprofit management, database administration, or a related field is considered an asset.
• Previous experience in donation processing, database administration, financial administration, customer service, or a related role is considered an asset.
• Experience using Raiser’s Edge NXT or other fundraising, donor-management, or customer relationship management software is considered an asset.
• Proficiency with Microsoft Office, particularly Outlook, Word, and Excel.
• Exceptional attention to detail and a high degree of accuracy when entering, reviewing, and reporting donor and financial information.
• Strong organizational and time-management skills, with the ability to manage multiple priorities and meet firm deadlines.
• Excellent verbal and written communication skills.
• Strong interpersonal and customer-service skills, with the ability to interact professionally and compassionately with donors, volunteers, staff, and members of the public.
• Sound judgment and problem-solving skills, including the ability to research and resolve discrepancies and donor inquiries.
• Ability to analyze information, identify data-quality concerns, and recommend practical solutions.
• Ability to learn and use database systems, online donation platforms, and related technology.
• Ability to work effectively both independently and collaboratively.
• Ability to exercise discretion and maintain the confidentiality of donor, financial, and organizational information.
• Demonstrated initiative, adaptability, and willingness to assist with changing organizational priorities.
• Commitment to building positive, long-term relationships with donors and volunteers.
• Flexibility to occasionally work outside regular business hours.
• Genuine concern for the welfare of animals.
• Physical ability and comfort interacting with a variety of species, including cats, dogs, rabbits, birds, reptiles, and rodents.
• The successful candidate will be required to provide, at their own expense, a satisfactory criminal record check arranged by CHS.

Working Conditions:

·         Work is primarily performed in an office environment within an active animal-shelter setting.

·         Regular use of a computer, telephone and other office equipment is required, with extended periods of sitting and screen time.

·         Frequent interaction with donors, prospective donors, volunteers, community partners, staff and members of the public, both in person and through telephone and electronic communication.

·         Occasional evening and weekend work is required to support donor meetings, organizational events and fundraising activities.

·         Work involves managing competing priorities, meeting deadlines and responding to time-sensitive donor and organizational needs.

·         The position requires a high degree of discretion when handling confidential donor, financial and organizational information.

·         Work may involve exposure to emotionally sensitive situations and information concerning animals in distress, illness, neglect or end-of-life circumstances.

·         As the position is based in an animal shelter, occasional exposure to animals, animal-related noise, odours, dander and cleaning products should be expected.

·         Occasional movement and lifting of event materials, supplies or equipment may be required.

·         Work must be performed in accordance with CHS health and safety policies, privacy requirements and established animal-handling protocols.

Compensation:

·         Salary commensurate with experience and education.

What We Offer:

·         100% employer-paid health and dental benefits for employees and their eligible dependants.

·         Vision coverage and a Wellness Spending Account.

·         Employer-matched RSP contributions.

·         Paid vacation, sick time, wellness days and flex days, plus a paid day off for your birthday.

·         Professional development and career-growth opportunities.

·         Discounts on CHS products and services, including adoption fees.

·         Access to an Employee and Family Assistance Program and reduced-rate counselling services.

·         Free on-site parking.

·         A meaningful, mission-driven workplace where your work directly supports animals and people in the community.

Our Commitment to Inclusion:

The people and families we serve are diverse, and Calgary Humane Society is committed to building an inclusive workplace that reflects the community around us. We believe that different identities, lived experiences, perspectives, and abilities strengthen our organization and help us better support animals and the people who care for them.

We welcome applications from all qualified candidates and particularly encourage applications from people who have historically faced barriers to employment. We are committed to an accessible and equitable recruitment process, and accommodation is available at any stage upon request.

Reporting directly to the Director of Philanthropy, the Development Officer – Annual Giving plays a key role in advancing Calgary Humane Society's mission by developing and implementing comprehensive annual giving strategies that inspire philanthropic support and deepen donor engagement.

The primary objective of this role is to grow annual giving revenue by acquiring, retaining, reactivating, and upgrading donors through integrated fundraising campaigns and exceptional donor stewardship. The Development Officer will develop meaningful donor journeys that encourage long-term support and help build a sustainable pipeline for future major and planned giving opportunities.

The ideal candidate is a goal-oriented fundraising professional with demonstrated success in annual giving, donor stewardship, direct response fundraising, and digital engagement strategies. This individual will leverage data-driven decision-making to strengthen relationships with donors and supporters, including volunteers, foster families, adopters, and the broader community.

The Development Officer – Annual Giving will lead fundraising initiatives including direct mail appeals, monthly giving programs, digital fundraising campaigns, donor stewardship programs, raffles and lottery campaigns, and donor acquisition and retention strategies that support Calgary Humane Society's mission of protecting animals, supporting people, and creating a more humane world.

Key Responsibilities: 

Annual Giving Strategy & Campaign Management

• Develop and execute a comprehensive annual giving strategy focused on donor acquisition, retention, reactivation, upgrade, and revenue growth.
• Manage and grow Calgary Humane Society's annual and monthly donor portfolios through integrated fundraising and stewardship initiatives.
• Lead the planning, development, execution, and evaluation of annual fundraising campaigns across direct mail, email, digital platforms, monthly giving programs, raffles, and lottery initiatives.
• Collaborate with members of the Philanthropy and Fund Development team to identify and cultivate opportunities to move donors to higher levels of engagement and philanthropic support.
• Develop compelling donor communications and fundraising appeals in partnership with the Communications team.
• Ensure annual giving campaigns are aligned with organizational priorities, fundraising goals, brand standards, and donor stewardship objectives.

Donor Stewardship & Relationship Management

• Develop and implement donor onboarding and stewardship journeys that create meaningful engagement and demonstrate donor impact.
• Cultivate strong relationships with annual and monthly donors, ensuring an exceptional donor experience at every stage of the donor lifecycle.
• Coordinate donor recognition, acknowledgment, stewardship, and reporting activities in a timely and accurate manner.
• Identify and support opportunities for qualified annual giving donors to transition into mid-level, major gift, or planned giving portfolios as appropriate.
• Collaborate with colleagues across the organization to ensure consistent donor communications and stewardship practices.

Data Management, Analytics & Reporting

• Monitor and evaluate fundraising campaign performance through established key performance indicators (KPIs) including revenue, donor retention, donor acquisition, monthly donor growth, and donor upgrades.
• Analyze donor data and giving trends to identify opportunities for increased engagement, revenue growth, and improved campaign effectiveness.
• Develop donor segmentation strategies to support targeted fundraising appeals and stewardship activities.
• Ensure accurate data management, coding, tracking, reporting, and list preparation within the donor database and CRM systems.
• Prepare regular reports and recommendations for leadership regarding annual giving performance and strategic opportunities.

Vendor & Cross-Department Collaboration

• Manage relationships with external vendors and service providers including direct mail agencies, digital fundraising partners, lottery providers, print vendors, and other campaign suppliers as required.
• Work collaboratively with the Communications department to integrate fundraising and marketing strategies across multiple channels.
• Partner with colleagues across Calgary Humane Society to align donor communications, fundraising initiatives, and organizational priorities.
• Attend regular team meetings and planning sessions to review objectives, campaign performance, and fundraising results.

Core Competencies:

Strategic Thinking & Goal Achievement

• Develops and implements innovative annual giving strategies aligned with revenue goals and organizational priorities.
• Establishes measurable objectives and uses data to guide decision-making and continuous improvement.

Planning & Organization

• Effectively manages multiple projects, campaigns, timelines, and competing priorities while maintaining a high level of accuracy and attention to detail.
• Demonstrates strong project management skills from planning through execution and evaluation.

Accountability & Execution

• Takes initiative and ownership of fundraising activities, ensuring deadlines are met and results are achieved.
• Demonstrates adaptability and problem-solving skills when responding to evolving priorities and fundraising challenges.

Collaboration & Relationship Building

• Builds strong working relationships with donors, volunteers, colleagues, and external partners.
• Works effectively across departments to achieve shared organizational goals.
• Contributes positively to team culture and supports organizational initiatives beyond primary responsibilities.

Donor-Centred Approach

• Demonstrates a commitment to exceptional donor care and stewardship.
• Creates meaningful donor experiences that foster trust, loyalty, and long-term engagement.

Position Requirements:

• Minimum of 4 years of progressive fundraising experience, preferably within a charitable or non-profit organization.
• Demonstrated experience managing annual giving programs, direct mail and email campaigns, monthly giving programs, and digital fundraising initiatives.
• Experience developing and implementing donor acquisition, retention, reactivation, upgrade, and stewardship strategies. 
• Strong analytical skills with the ability to interpret fundraising data and translate insights into action.
• Experience using donor databases and CRM systems for reporting, donor segmentation, campaign tracking, and relationship management. Experience with Blackbaud Raiser’s Edge NXT is considered an asset. 
• Exceptional written, verbal, and interpersonal communication skills.
• Demonstrated ability to build effective relationships with donors, volunteers, colleagues, vendors, and community stakeholders. 
• Ability to manage multiple priorities in a fast-paced environment while maintaining excellent attention to detail.
• Degree, diploma, or certificate in Fundraising, Marketing, Communications, Business, or a related field is preferred.
• CFRE designation, or progress toward obtaining CFRE certification, is considered an asset.
• Flexibility to work occasional evenings and weekends for meetings, events, and fundraising activities.
• Genuine interest in animal welfare and alignment with Calgary Humane Society's mission and values.
• Comfortable with and physically capable of safely handling a variety of animal species including dogs, cats, birds, reptiles, and small mammals.
• Successful candidate will be required to provide a Criminal Record Check arranged through Calgary Humane Society.

Working Conditions:

• Work is primarily performed in an office environment within an active animal-shelter setting. 
• Regular use of a computer, telephone and other office equipment is required, with extended periods of sitting and screen time. 
• Frequent interaction with donors, prospective donors, volunteers, community partners, staff and members of the public, both in person and through telephone and electronic communication. 
• Occasional evening and weekend work is required to support donor meetings, organizational events and fundraising activities. 
• Some local travel may be required for donor visits, meetings, presentations and community events. 
• Work involves managing competing priorities, meeting deadlines and responding to time-sensitive donor and organizational needs. 
• The position requires a high degree of discretion when handling confidential donor, financial and organizational information. 
• Work may involve exposure to emotionally sensitive situations and information concerning animals in distress, illness, neglect or end-of-life circumstances. 
• As the position is based in an animal shelter, occasional exposure to animals, animal-related noise, odours, dander and cleaning products should be expected. 
• Occasional movement and lifting of event materials, supplies or equipment may be required. 
• Work must be performed in accordance with CHS health and safety policies, privacy requirements and established animal-handling protocols.

Compensation: 

• Salary commensurate with experience and education.

What We Offer:

• 100% employer-paid health and dental benefits for employees and their eligible dependants. 
• Vision coverage and a Wellness Spending Account. 
• Employer-matched RSP contributions. 
• Paid vacation, sick time, wellness days and flex days, plus a paid day off for your birthday. 
• Professional development and career-growth opportunities. 
• Discounts on CHS products and services, including adoption fees. 
• Access to an Employee and Family Assistance Program and reduced-rate counselling services. 
• Free on-site parking. 
• A meaningful, mission-driven workplace where your work directly supports animals and people in the community.

Our Commitment to Inclusion: 

The people and families we serve are diverse, and Calgary Humane Society is committed to building an inclusive workplace that reflects the community around us. We believe that different identities, lived experiences, perspectives, and abilities strengthen our organization and help us better support animals and the people who care for them.

We welcome applications from all qualified candidates and particularly encourage applications from people who have historically faced barriers to employment. We are committed to an accessible and equitable recruitment process, and accommodation is available at any stage upon request.

We thank all applicants for their interest. Only those selected for an interview will be contacted. To ensure a fair and consistent recruitment process, we are unable to respond to telephone or email inquiries regarding applications.

Reporting to the Manager of Volunteer Resources & Engagement, CHS Volunteer Coordinators are responsible for providing leadership to CHS’ volunteer base which consists of over 650 active volunteers working in over 35 positions at the shelter.  The Volunteer Coordinator will be responsible for the recruitment, screening, selection, training, engagement, and evaluation of individual volunteers and volunteer groups.

The successful candidate will possess exceptional interpersonal skills, a passion for volunteer management, helping people, and the ability to motivate, inspire, and develop team members.

• Sunday to Thursday rotation | 37.5 hours per week
• Hours of work: 8:00am to 4:00pm, 9:00am to 5:00pm, 11:00am to 7:00pm

Salary:

• $36,367.50 per year (increased to $40,170.00 upon successful completion of the probationary period)

• Responsible for every aspect of the volunteer management cycle including planning, role design, recruitment, retention, and recognition of volunteers in individual roles, at special events, and group volunteer days.
• Provide day-to-day onsite support to all volunteers. 
• Foster strong working relations between staff and volunteers and demonstrate a culture that values volunteer contributions, teamwork, collaboration, and innovation.
• Contribute to the shelter wide volunteer engagement strategy in collaboration with the Manager of Volunteer Resources & Engagement.
• Ensure volunteers are informed of all role-specific information (i.e. process updates, safety protocols, statutory holiday scheduling, event needs, etc.). 
• Coordinate training for volunteers including classroom training and buddy shifts.
• Help facilitate Group Volunteer Days.
• Help facilitate the Furlow volunteer program.
• Collaborate with fellow Volunteer Coordinators and the Foster Department on the planning and execution of monthly and annual awards, recognition, and annual Volunteer and Foster Parent event as part of CHS’s volunteer engagement strategy.
• Ensure all administrative requirements are met for all volunteers participating in a CHS program or activity, ensuring records are stored per privacy standards.
• Monitor volunteer hours and attendance. 
• Work with other Departments, Directors, and Volunteer Coordinators to develop new volunteer roles to support shelter operations.
• Support other departments when required, including Adoptions, Store, Reception, and Animal Care.
• Work with the Humane Education & Outreach departments by participating in community outreach events.
• Ensure standards identified in the Canadian Code for Volunteer Involvement are upheld.
• Lead and inspire other departments by promoting a culture of strong volunteer engagement.
• Other duties as assigned.

• High school diploma required.
• Post-secondary education and/or previous work experience in Volunteer Administration or Volunteer Management a strong asset.
• Genuine concern for the welfare of animals.
• Flexibility to work a rotating schedule including days, evenings, weekends, and some statutory holidays.
• Previous animal handling experience is an asset.
• Ability to motivate, inspire, and provide leadership, guidance, and feedback to a diverse range of people. 
• Confident and comfortable with public speaking and providing presentations to large groups.
• Intermediate skills in Microsoft Word, Excel, and PowerPoint with the ability to maintain records and produce clear written and verbal reports.
• Strong time management and organizational skills with the ability to work well under pressure while balancing multiple priorities.
• Strong interpersonal skills and conflict resolution skills, ability deal with situations using a non-judgmental approach.
• Ability to manage information in a confidential manner and respond with sensitivity to the opinions of others.
• Demonstrate resiliency and ability to maintain professionalism in a fast-paced environment.
• Previous experience working with Volgistics or another volunteer management software an asset.
• Physically capable of, and comfortable handling a variety of species including but not limited to: cats, dogs, rabbits, birds, reptiles, and small critters.
• Successful candidate will be required to provide a criminal record check at their own expense to be arranged by CHS.

• 100% employer-paid health and dental benefits for employees and their eligible dependants. 
• Vision coverage and a Wellness Spending Account. 
• Employer-matched RSP contributions. 
• Paid vacation, sick time, wellness days and flex days, plus a paid day off for your birthday. 
• Professional development and career-growth opportunities. 
• Discounts on CHS products and services, including adoption fees. 
• Access to an Employee and Family Assistance Program and reduced-rate counselling services. 
• Free on-site parking. 
• A meaningful, mission-driven workplace where your work directly supports animals and people in the community.

Our Commitment to Inclusion:

The people and families we serve are diverse, and Calgary Humane Society is committed to building an inclusive workplace that reflects the community around us. We believe that different identities, lived experiences, perspectives, and abilities strengthen our organization and help us better support animals and the people who care for them.

We welcome applications from all qualified candidates and particularly encourage applications from people who have historically faced barriers to employment. We are committed to an accessible and equitable recruitment process, and accommodation is available at any stage upon request.

We thank all applicants for their interest. Only those selected for an interview will be contacted. To ensure a fair and consistent recruitment process, we are unable to respond to telephone or email inquiries regarding applications.

Rotation:

Tuesday – Saturday, 9 – 5pm and 11 – 7pm

Salary:

$36,367.50 per year, increased to $40,170.00 upon successful completion of the probationary period

Duties:

• Implement strategic educational programming that promotes awareness of CHS’s mission and vision, that align with the Alberta Program of Studies and Curriculum.
• Successfully deliver educational programs and activities for Calgary students and classrooms (students in the classroom, at the shelter, and in the community). Programs include field trips, classroom presentations, group tours, and online teaching resources amongst others. 
• Help develop, update, and maintain department presentations, ensuring accuracy and keeping information up to date and engaging for students, while maintaining high standards of quality and consistency.
• Create new educational opportunities for students in kindergarten to Grade twelve, to teach about animal welfare, proper pet care, one health and the five freedoms/domains of animal welfare. 
• Support the booking, registration and scheduling of all department programs and activities. 
• Transfer necessary information from bookings into schedules/calendars, organizing and maintaining communication with relevant team members. 
• Maintain supplies and inventory for education programs used in Field Trips and Presentations and communicate/shop for restock as necessary. 
• Assist in the organization, scheduling and implementation of camps, clubs, birthday parties, community group tours, and other Humane Education programs. 
• Co-supervise Humane Education programming and running programs as necessary.
• Collaborate with the second Humane Education Facilitator to plan and schedule Summer Camps and create training resources for Camp Counsellors and volunteers. 
• Seek opportunities to promote CHS and Humane Education programs at community events in order to strengthen relationships with sponsors, donors, and other key stakeholders.
• Represent CHS at public meetings and community events and strive to build positive relationships between the Society and members of the public.
• Initiate and maintain positive relationships with educational institutions and other community partners.
• Assist the Manager with the development of department manuals, processes, and policies as assigned.
• Send, compile, analyze, and report feedback from participant and/or community surveys.
• Responsible for the maintenance and cleaning of Calgary Humane Society’s Learning Center, Education Hub, crates and tools that we use, as well as being responsible for all other areas where we work, including checking washrooms after a camp group has used them, mopping out rooms where we’ve hosted an animal guest, etc.
• Other duties as assigned.

Position Requirements: 

• Flexibility to work a rotating schedule including days, evenings, weekends, and some statutory holidays
• A Diploma or Degree in Education or a related field is considered an asset
• Ability to motivate, inspire, and provide leadership, guidance, and feedback to all age groups is necessary
• Proven experience working with youth and delivering effective and relatable presentations / workshops
• Must be confident and comfortable with public speaking 
• Intermediate skills in Microsoft Word, Excel, and PowerPoint
• Genuine concern for the welfare of animals
• Current CPR/First Aid Certification required
• Strong time management skills and ability to work well under pressure while balancing multiple changing priorities
• Strong interpersonal skills and the ability to deal with a diverse range of people
• Flexible and non-judgmental approach to people and work
• Ability to maintain a positive, can-do attitude even during difficult circumstances
• A collaborative and team focused mindset
• Ability to deal with information in a confidential manner and respond with sensitivity to the opinions of others
• Able to solve problems effectively and efficiently in emotionally charged situations
• Strong administrative skills; ability to maintain records and produce clear written and verbal reports
• The successful candidate will be required to provide an enhanced police information check at their own expense to be arranged by CHS
• Valid Class 5 drivers with a clean driver abstract 

Physical Requirements:

• Comfortable and capable of handling a variety of species (e.g., cats, dogs, rabbits, birds, reptiles, rodents)
• Ability to lift up to 40 lbs.
• Ability to perform repetitive motions: sitting, standing, reaching, lifting, squatting, bending, walking, and pulling

What We Offer:

• 100% employer-paid health and dental benefits for employees and their eligible dependants. 
• Vision coverage and a Wellness Spending Account. 
• Employer-matched RSP contributions. 
• Paid vacation, sick time, wellness days and flex days, plus a paid day off for your birthday. 
• Professional development and career-growth opportunities. 
• Discounts on CHS products and services, including adoption fees. 
• Access to an Employee and Family Assistance Program and reduced-rate counselling services. 
• Free on-site parking. 
• A meaningful, mission-driven workplace where your work directly supports animals and people in the community.

Our Commitment to Inclusion: 

The people and families we serve are diverse, and Calgary Humane Society is committed to building an inclusive workplace that reflects the community around us. We believe that different identities, lived experiences, perspectives, and abilities strengthen our organization and help us better support animals and the people who care for them.

We welcome applications from all qualified candidates and particularly encourage applications from people who have historically faced barriers to employment. We are committed to an accessible and equitable recruitment process, and accommodation is available at any stage upon request.

We thank all applicants for their interest. Only those selected for an interview will be contacted. To ensure a fair and consistent recruitment process, we are unable to respond to telephone or email inquiries regarding applications.

Reporting to the Manager of Animal Admissions & Foster, the Community Services Facilitator is a collaborative, cross-functional role that operates across Animal Admissions, Foster Care, and Community Programs. This position is integral to advancing the organization’s mission by supporting a coordinated, compassionate approach to service delivery for both animals and the community.

The Community Services Facilitator plays a key role in ensuring a seamless and client-centered experience across the continuum of care—from intake and diversion, to foster placement, to the delivery of community-based supports that help keep pets safely in their homes. This position requires a high degree of adaptability, sound judgment, and professionalism to effectively navigate a fast-paced environment while responding to the diverse needs of clients and animals.

The successful candidate will demonstrate a strong commitment to animal welfare, exceptional customer service, and the ability to effectively coordinate programs, resources, and communication across multiple teams in support of organizational goals.

Responsibilities:

Integrated Service Delivery 

• Act as a liaison across Admissions, Foster, and Community Programs to ensure cohesive, timely, and client-centered service delivery. 

• Support the full lifecycle of care for animals and clients, including intake, diversion, foster placement, and community outreach programs. 

• Maintain strong communication between departments to ensure alignment, efficiency, and continuity of care. 

Animal Admissions & Client Support 

      Provide compassionate, non-judgmental support to clients surrendering animals or seeking assistance. 

• Assess and triage animal intakes while exploring diversion opportunities and community-based supports. 

• Process intake documentation, maintain accurate records, and manage database entries. 

• Coordinate foster intakes, returns, and transportation logistics with internal teams and external veterinary partners. 

• Respond to public inquiries via phone, email, and in person. 

Foster Program Coordination 

• Train and support foster families and volunteers. 

• Coordinate the placement of animals into foster homes, ensuring timely and appropriate matches. 

• Maintain ongoing communication with foster caregivers and provide day-to-day support. 

• Track and manage foster animal records, inventory, and program documentation. 

• Support volunteer engagement, recognition initiatives, and foster appreciation efforts.  

Community Programs & Outreach 

• Assist in the coordination, and delivery of community support programs, including:  

·         Pet Safekeeping 

·         Emergency Boarding 

·         Seniors Program 

·         Pet Food Bank 

·         Keep Them Home initiatives 

• Support the administration of applications, appointment scheduling, and client communication. 

• Collaborate with veterinary teams and external partners to expand program offerings (e.g., vaccination and spay/neuter initiatives). 

• Track program data and contribute to reporting and continuous improvement. 

• Develop and document policies, procedures, and best practices for program consistency. 

Collaboration & Operations Support 

• Provide administrative and operational support across departments as needed. 

• Assist with animal care duties including handling, cleaning, enrichment, and kennel setup when required. 

• Support transport of animals to veterinary clinics and partner agencies. 

• Promote volunteer engagement and donor stewardship through positive relationship-building. 

• Participate in maintaining a safe, clean, and organized work environment. 

Position Requirements 

• High school diploma (post-secondary education in animal care, social work, or related field an asset). 

• Experience in customer service, program coordination, or animal welfare environments. 

• Strong interpersonal and communication skills, with the ability to manage sensitive situations compassionately. 

• Proven ability to build relationships across diverse communities and stakeholders. 

• Excellent organizational and multitasking skills, with the ability to manage competing priorities. 

• Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint). 

·         Ability to work independently and collaboratively in a fast-paced environment. 

·         Class 5 Driver’s License with a clear 3-year driver’s abstract required.

·         Successful candidate will be required to provide a criminal record check at their own expense to be arranged by CHS.

Physical Requirements: 

• Ability to safely handle animals and lift up to 40 lbs 

• Capacity for repetitive physical tasks including standing, walking, bending, and lifting 
• Physically capable of, and comfortable handling a variety of species including but not limited to: cats, dogs, rabbits, birds, reptiles, and other species.

Annual Salary:

$36,367.50 with a 10.46% salary increase after successful completion of the probationary period.

What We Offer:

• 100% employer-paid health and dental benefits for employees and their eligible dependants.
• Vision coverage and a Wellness Spending Account.
• Employer-matched RSP contributions.
• Paid vacation, sick time, wellness days, and flex days, plus a paid day off for your birthday.
• Professional development and career-growth opportunities.
• Discounts on CHS products and services, including adoption fees.
• Access to an Employee and Family Assistance Program and reduced-rate counselling services.
• Free on-site parking.
• A meaningful, mission-driven workplace where your work directly supports animals and people in the community.

Our Commitment to Inclusion:

The people and families we serve are diverse, and Calgary Humane Society is committed to building an inclusive workplace that reflects the community around us. We believe that different identities, lived experiences, perspectives, and abilities strengthen our organization and help us better support animals and the people who care for them.

We welcome applications from all qualified candidates and particularly encourage applications from people who have historically faced barriers to employment. We are committed to an accessible and equitable recruitment process, and accommodation is available at any stage upon request.

We thank all applicants for their interest. Only those selected for an interview will be contacted. To ensure a fair and consistent recruitment process, we are unable to respond to telephone or email inquiries regarding applications.