Reporting to the Manager of Animal Admissions & Foster, the Community Services Facilitator is a collaborative, cross-functional role that operates across Animal Admissions, Foster Care, and Community Programs. This position is integral to advancing the organization’s mission by supporting a coordinated, compassionate approach to service delivery for both animals and the community.

The Community Services Facilitator plays a key role in ensuring a seamless and client-centered experience across the continuum of care—from intake and diversion, to foster placement, to the delivery of community-based supports that help keep pets safely in their homes. This position requires a high degree of adaptability, sound judgment, and professionalism to effectively navigate a fast-paced environment while responding to the diverse needs of clients and animals.

The successful candidate will demonstrate a strong commitment to animal welfare, exceptional customer service, and the ability to effectively coordinate programs, resources, and communication across multiple teams in support of organizational goals.

Responsibilities:

Integrated Service Delivery 

• Act as a liaison across Admissions, Foster, and Community Programs to ensure cohesive, timely, and client-centered service delivery. 

• Support the full lifecycle of care for animals and clients, including intake, diversion, foster placement, and community outreach programs. 

• Maintain strong communication between departments to ensure alignment, efficiency, and continuity of care. 

Animal Admissions & Client Support 

      Provide compassionate, non-judgmental support to clients surrendering animals or seeking assistance. 

• Assess and triage animal intakes while exploring diversion opportunities and community-based supports. 

• Process intake documentation, maintain accurate records, and manage database entries. 

• Coordinate foster intakes, returns, and transportation logistics with internal teams and external veterinary partners. 

• Respond to public inquiries via phone, email, and in person. 

Foster Program Coordination 

• Train and support foster families and volunteers. 

• Coordinate the placement of animals into foster homes, ensuring timely and appropriate matches. 

• Maintain ongoing communication with foster caregivers and provide day-to-day support. 

• Track and manage foster animal records, inventory, and program documentation. 

• Support volunteer engagement, recognition initiatives, and foster appreciation efforts.  

Community Programs & Outreach 

• Assist in the coordination, and delivery of community support programs, including:  

·         Pet Safekeeping 

·         Emergency Boarding 

·         Seniors Program 

·         Pet Food Bank 

·         Keep Them Home initiatives 

• Support the administration of applications, appointment scheduling, and client communication. 

• Collaborate with veterinary teams and external partners to expand program offerings (e.g., vaccination and spay/neuter initiatives). 

• Track program data and contribute to reporting and continuous improvement. 

• Develop and document policies, procedures, and best practices for program consistency. 

Collaboration & Operations Support 

• Provide administrative and operational support across departments as needed. 

• Assist with animal care duties including handling, cleaning, enrichment, and kennel setup when required. 

• Support transport of animals to veterinary clinics and partner agencies. 

• Promote volunteer engagement and donor stewardship through positive relationship-building. 

• Participate in maintaining a safe, clean, and organized work environment. 

Position Requirements 

• High school diploma (post-secondary education in animal care, social work, or related field an asset). 

• Experience in customer service, program coordination, or animal welfare environments. 

• Strong interpersonal and communication skills, with the ability to manage sensitive situations compassionately. 

• Proven ability to build relationships across diverse communities and stakeholders. 

• Excellent organizational and multitasking skills, with the ability to manage competing priorities. 

• Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint). 

·         Ability to work independently and collaboratively in a fast-paced environment. 

·         Class 5 Driver’s License with a clear 3-year driver’s abstract required.

·         Successful candidate will be required to provide a criminal record check at their own expense to be arranged by CHS.

Physical Requirements: 

• Ability to safely handle animals and lift up to 40 lbs 

• Capacity for repetitive physical tasks including standing, walking, bending, and lifting 
• Physically capable of, and comfortable handling a variety of species including but not limited to: cats, dogs, rabbits, birds, reptiles, and other species.

Annual Salary:

$36,367.50 with a 10.46% salary increase after successful completion of the probationary period.

Benefits:

• 100% employer paid health and dental benefits for employees and their dependents.
• Annual wellness spending account, vision coverage and matching RSP.
• Paid vacation, sick time, wellness days, and paid day off on your birthday!
• Personal and professional development opportunities.
• Discounts on CHS products and services, including adoption fees.
• Access to Employee and Family Assistance Program.
• Access to reduced rate counseling services.

Please note only applications submitted through the GetHired portal will be considered. 

Term Position from July 2026 to September 2027

Full time | Tuesday to Saturday | 37.5 hours per week 

Shifts include working some evenings and statutory holidays

Reporting to the Director of Public Relations, the Manager, Volunteer Resources & Engagement is responsible for providing leadership to CHS’ Volunteer Program as well as working collaboratively with the Manager of Adoptions to maintain excellent customer service, education and enhanced animal welfare standards.   

The successful candidate will possess exceptional interpersonal skills, a passion for volunteer management, helping people, and the ability to motivate, inspire, and develop team members. 

Responsibilities:

Leadership:

• Play an active role in supporting the Volunteer Coordinators with volunteer performance management including coaching, mentoring and progressive discipline.
• Set a positive example for other members in the department by maintaining a positive attitude, actively managing emotional situations in a respectful, compassionate, and professional manner while providing exemplary customer service to all patrons of CHS, and by completing all tasks to the highest standard.
• Plan and coordinate weekly department team meetings.
• Lead morning “huddle” meetings.
• Facilitate the training of team members in all aspects of their role including providing training documents, coaching, and coordinating internal and external professional development opportunities
• Coach, mentor, assist, and provide leadership to employees including the Volunteer Coordinators.
  

Volunteer Management:

• Screen volunteer candidates and conduct interviews.
• Assist Volunteer Coordinators with every aspect of the volunteer management cycle.
• Build, execute, and maintain a robust shelter wide volunteer engagement strategy in collaboration with Director.
• Collaborate with the Manager, Animal Intake & Foster on volunteer engagement and the planning and execution of awards, recognition, and CHS’ annual Volunteer and Foster Parent social events.
• Assist with the coordination and facilitation of Group Volunteer Days.
• Work collaboratively with the Director, Public Relations on the planning and execution of Special Event volunteer roles.
• Oversee operational responsibilities in the department.
• Support and help implement strategic volunteer related initiatives.
• Work with other Directors, Managers, and Volunteer Coordinators to develop new volunteer roles.
• Identify, develop, and implement new processes to further enhance departmental efficiencies.
• Manage and maintain schedules for the Volunteer and Reception teams in collaboration with the Manager of Adoptions to ensure full coverage on the public end of the building.
• Complete bi-weekly time sheets in Payworks and manage employee accruals and entitlements.
• Work with other departments for the benefit of the animals by assisting staff when and if time permits.
• Act as ambassador for the Society both internally and with external partners and stakeholders.
• Champion CHS values of Compassion, Courage, Commitment and Collaboration in your everyday work and promote organizational values to achieve the overall mission and vision of the organization.
• Promote a culture of volunteer engagement by building and maintaining relationships with volunteers, participating in volunteer recognition - including monthly and annual awards.
• Promote a culture of philanthropy by building and maintaining relationships with donors and participating in donor stewardship activities.
• Maintain a culture of positivity and openness through face-to-face communication, active listening, and collaboration.
• Promote teamwork and comradery by taking initiative to assist teams outside of designated department when help is needed.
• Other duties as assigned.
  

Position Requirements:

• High school diploma.
• Post-secondary education in Volunteer Administration, leadership, or management considered a strong asset.
• Minimum 2 years’ experience in a professional leadership role successfully leading a team.
• Professional experience working in the field of volunteer management is considered a strong asset.
• Flexibility to work days, evenings, weekends, overtime as required, and some statutory holidays.
• Previous animal handling experience in a professional capacity an asset.
• Strong time management skills and ability to work well under pressure while balancing multiple priorities.
• Exceptional verbal and written communication skills.
• Strong interpersonal skills and the ability to deal with a diverse range of people.
• Flexible and non-judgmental approach to people and work.
• Excellent leadership skills and the ability to inspire and motivate others.
• Ability to maintain a positive can-do attitude even during difficult circumstances.
• A collaborative and team focused mindset.
• Ability to deal with information in a confidential manner and respond with sensitivity to the opinions of others.
• Comfortable delivering difficult and sometimes controversial messages.
• Strong administrative and organizational skills; ability to maintain records and produce clear written and verbal reports
• Previous experience with Volgistics, Rosterfy, or other Volunteer software an asset
• Previous experience working with PetPoint, Payworks, and NCR software an asset
• Class 5 Driver’s License with a clear 3-year driver’s abstract required.
• Successful candidate will be required to provide a criminal record check at their own expense to be arranged by CHS
• Physically capable of, and comfortable handling a variety of species including but not limited to: cats, dogs, rabbits, birds, reptiles, and other species.

Annual Salary:

• Salary commensurate with experience and education.

Benefits:

• 100% employer paid health and dental benefits for employees and their dependents.
• Wellness Spending Account, Vision coverage and matching RSP.
• Paid vacation, sick time, wellness days, flex days, and paid day off on your birthday.
• Professional development opportunities.
• Discounts on CHS products and services, including adoption fees.
• Access to Employee and Family Assistance Program.
• Access to reduced rate counseling services.

Please note only applications submitted through the GetHired portal will be considered.